Privacy Policy

Last Updated: [15/04/2024]

1. Introduction
Idrak Consultancy for Technology and Knowledge W.L.L. ("Idrak," "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://www.idrak.qa ("Website") or use our services. We comply with Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016) and other applicable regulations.

2. Information We Collect
We may collect the following types of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, billing address, and other details provided when registering an account or making a purchase.

  • Technical Information: IP address, browser type, device details, operating system, and cookies to enhance user experience.

  • Transactional Information: Payment details and purchase history.

  • Usage Data: Information on how you use our Website, including pages visited, interaction data, and preferences.

3. How We Collect Information
We collect personal data through:

  • Direct interactions (e.g., when you sign up for services, contact us, or submit forms).

  • Automated technologies (e.g., cookies, analytics tools, and log files).

  • Third-party services (e.g., payment processors and marketing partners).

4. How We Use Your Information
We use collected data for:

  • Providing and managing our services.

  • Processing transactions securely.

  • Enhancing user experience and improving our Website.

  • Marketing and promotional communications (with user consent).

  • Ensuring compliance with legal and regulatory obligations.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Enhance Website functionality.

  • Understand user behavior and improve our services.

  • Personalize content and advertisements. Users may adjust browser settings to disable cookies, but this may affect Website functionality.

6. Data Sharing and Disclosure
We do not sell or rent personal data. However, we may share information with:

  • Service providers: For payment processing, hosting, and marketing support.

  • Legal authorities: When required by law or regulatory obligations.

  • Business transfers: In case of mergers, acquisitions, or restructuring.

7. Data Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, breaches, or misuse, including encryption, access controls, and regular security assessments.

8. User Rights and Choices
Under Qatar’s Personal Data Privacy Protection Law, you have the right to:

  • Access your personal data.

  • Request correction or deletion of inaccurate information.

  • Object to data processing for marketing purposes.

  • Withdraw consent where applicable.

  • File complaints with relevant data protection authorities.

9. AI Chatbot Data Privacy Clause

  1. Data Collection by the AI Chatbot
    The AI chatbot on this website may process user inputs, including personal data (e.g., names, contact details, or queries), to generate responses. By using the chatbot, you consent to this processing.

  2. Purpose of Data Processing
    Data is used solely to:

    • Provide chatbot functionality and improve responses.

    • Analyze trends (in anonymized form) for service enhancement.

    • Comply with legal obligations under Qatar’s PDPPL.

  3. Data Storage & Retention

    • Chat logs may be stored temporarily for troubleshooting but are anonymized or deleted after 30 days unless required by Qatari law.

    • No sensitive data (e.g., financial, health) should be shared via the chatbot; if disclosed, it will be deleted immediately upon identification.

  4. Third-Party Sharing
    Data may be shared with:

    • AI service providers (e.g., OpenAI, Microsoft Azure), bound by confidentiality agreements.

    • Qatari authorities if legally required (e.g., under Article 12 of PDPPL).

  5. User Rights (Qatar PDPPL Compliance)
    Users may:

    • Request access to or deletion of their personal data.

    • Withdraw consent by contacting [Your Email].

    • Lodge complaints with the Qatar Ministry of Transport and Communications (MOTC).

  6. Security Measures
    Data is protected via encryption and access controls, per Qatar’s National Information Security Standards.

  7. Children’s Data
    The chatbot is not intended for users under 18. If a minor’s data is inadvertently collected, it will be erased upon notification.

  8. Cross-Border Transfers
    Data may be transferred outside Qatar only to jurisdictions with equivalent privacy protections (per PDPPL Article 14).

10. Data Retention Policy
We retain personal data only as long as necessary for business, legal, and regulatory requirements. Data no longer required will be securely deleted.

11. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party sites, and users should review their privacy policies.

12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take steps to remove the information.

13. Updates to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our Website, and continued use of our services constitutes acceptance of the updated policy.

14. Contact Information
For inquiries or requests regarding this Privacy Policy, contact us at:

Idrak Consultancy for Technology and Knowledge W.L.L.
Email: khalid@idrak.qa
Phone: +974 5552 3368
Address: The Gate, Tower 2, Office 808 - Doha, Qatar

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.